Patients

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A Network Of Doctors

Our experts include leading doctors and healthcare service providers including alternative medicine specialists.

They share a common vision of reaching out to their patients and family members in a personalised manner and to provide their service in a secure and confidential manner.

All Your Doctors, A Text Away

Easily connect and communicate with all of your doctors and specialists—even your dentist—directly on your mobile phone. Text, voice or video call from the comfort of your phone.

All health records at one location with XpertOnline

All Your Health Records In A Single Secure Location

Upload all your medical records in a secure location on HIPAA compliant cloud servers (your own Health Vault) for 24×7 access.

Get e-prescription with XpertOnline

Get Prescriptions & Medicines Online

No more making an appointment to get a refill or simple prescription. Save time and get medicines delivered at home.

A complete family care with XpertOnline

Expand Your Platform To Include Consultations For Family

Add family members and dependents and schedule consultations on their behalf using XpertOnline.

FAQs

Get XpertOnline to consult with your favourite doctor online in a secure and confidential manner. It’s your own personal online clinic that you can build by adding your chosen doctors to stay connected with them and also to have all your health records in one place, accessible 24X7.

1) I Can Simply WhatsApp My Reports To My Doctor. Why Do I Need An XpertOnline To Do This?

WhatsApp is an open platform for general use. XpertOnline allows you to share your personal records and your medical interactions with your doctor in an organized and secure manner and to store and safeguard it against misuse, just like a healthcare vault. Over time, it helps you have your Personal Health Records (PHR) available to you online, 24×7 in one safe, password protected location, instead of being distributed over Email and WhatsApp attachments which is a nightmare to manage. Connecting with a doctor through a secure & private online consultation portal is a more secure and confidential way to get professional medical advice.

2) Why Do I Need An Online App To Connect With My Doctor When I Can Simply Go And Visit Him In The Clinic?

There may be times when you are unable or simply unwell to visit the clinic in person. On such occasions, XpertOnline can help you connect with your doctor online for any medical consultation, treatment follow-up or a second opinion. This way you get the best of both worlds, face-face and online consultation. Also, why travel when you can consult from home? Avoid traffic and long waiting hours at the clinic for mattes that can be handled online.

3) How Secure Is My Data?

All the medical records that are uploaded on the app are stored and protected by Amazon Cloud services. Nobody can access patient data except the patients themselves. Data is never shared with any third party or any expert without your permission. Only the files that you select to share with your doctors are available to them for viewing. XpertOnline platform is also Health Insurance Portability and Accountability Act (HIPPAA) compliant.

4) Is XpertOnline An App?

XpertOnline is not a general-purpose app. It’s a Web App, which means it can be used on mobile phones, personal computers and iPads seamlessly, like a web portal, with functionalities like an app. You can upload your medical/dental scans like X-Ray, CBCT etc. and reports, pictures and videos that may be stored on your PC, directly to the app.

5) How Can I Get The XpertOnline App?

XpertOnline app is NOT available on any app store/play store. You can get it in the following ways:
– A Doctor or their admin can share the app link directly with patients when following up on enquiries.
– From a friend who is already using this app and wants to recommend our experts to you.
– You may download the link from your doctor’s website and social media pages as and when they make it available.
– Download the app of your favourite doctor from our website : xpertonlineapp.com

6) How much does it cost?

XpertOnline is absolutely free to install and use. You pay a doctor only when you take a paid consultation service from them.

7) For Consultation, I wish I could talk and explain my problem to the doctor

You can record a voice or video message for the doctor where you can explain your problem in detail. XpertOnline allows you to record a video or take snaps instantly and share with your expert for initial assessment, treatment follow-up and tracking progress. This can save a lot of time both for you and your doctor and make your face-face consultations more effective.

8) I have provided my reason for consultation and also attached the relevant files. Is it still necessary to fill the consultation form?

It is always advisable to provide as much information as you can to your consulting doctor to ensure an accurate assessment of your healthcare/dental needs. The data captured in the consultation form (if applicable) as well as the medical and family history that you provide in your profile page will help the doctor give you correct advice.

9) How will I get to know when the doctor has responded to my query?

You will get a notification whenever the doctor responds to your query. The doctor may send you a report or a chat message or an audio/video message. Notifications will be sent as an SMS and also as an audible app notification alert along with a visible marker on the top left corner of your app screen. Once you have read and cleared all notifications, the bell will once again be replaced by the XpertOnline logo.

10) I need some clarifications about my report or doctor’s recommendations. How can I contact the doctor?

For an ongoing consultation, you can contact the doctor or his clinic/admin by clicking on ‘contact’ or the ‘phone’ icon from the left menu. You have the option to ‘chat’ with the doctor or ‘call’ their clinic/admin. You also have a Contact option when you download your reports .

11) I started a consultation with my doctor but haven’t received a response. Who can I contact ?

You can contact them directly to know about your consultation status. This can be done by clicking on the ‘Contact’ or ‘phone’ icon from the left menu.

12) If I upload my medical records, will they get shared automatically with the doctor?

No, nothing can be shared with the doctor without your explicit permission. You can upload any medical record in your app to maintain your online PHR (Personal Health Records), so that they are easily accessible whenever you need them, especially when you are on traveling. But only the files specifically selected by you are with your doctor when you Start an online consultation. All your files will not be shared with your doctor – just the ones you select and share. Storing a report on your app does not mean that your doctor has full access to all your reports.

13) What kind of medical records can I upload online?

You can upload any kind of medical record that you feel may be useful for you to access online from anywhere, anytime. XpertOnline provides separate folders to segregate the records as Doctor’s Reports, Prescriptions, Lab & test Reports, Large DICOM files like CBCT, Snaps & Videos and Medical Scans like simple x-ray images, STL files etc. You can organise and manage your records using the easy filing system that is provided as part of your app.

14) I want to consult the doctor for my child/parent who is dependent on me. If I upload their medical records, would they get mixed up with my records?

No, all medical data are stored in separate folders. You can add your child/parent as a ‘family member’ in your app and then start a consultation on their behalf. Their personal health records (PHR) would be stored and maintained separately and would be visible only if you select their view. If you have added several family members like minors and seniors who are dependent on you, you would always know whose records/reports you are accessing as the family person’s name would always appear on the top left corner of your app screen.

15) I wish to recommend my doctor to a friend. Can I do it?

Yes, you can share your app link with your friends so they too can connect with your favourite doctor. Only the app link is shared. Your personal information and records are not.

16) I am not very tech savvy and need some help with the app. Who do I contact?

You have a ‘Help’ icon on the left-hand side menu. You can call or chat with our support team instantly on our dedicated WhatsApp support line for any technical help. For all other consultation related enquiries, please contact the doctor or their clinic/admin directly using the Contact icon.

Get XpertOnline to consult with your favourite doctor online in a secure and confidential manner. It’s your own personal online clinic that you can build by adding your chosen doctors to stay connected with them and also to have all your health records in one place, accessible 24X7.

WhatsApp is an open platform for general use. Xpert Online allows you to share your personal records and your medical interactions with your doctor in an organized and secure manner and to store and safeguard it  against misuse, just like a healthcare vault. Over time, it helps you to have your  Personal Health Records (PHR) available to you online, 24×7 in one safe, password protected  location, instead of being distributed over Email and WhatsApp attachments which is a nightmare to manage.

Connecting with a doctor through a secure & private online consultation portal is a more secure and confidential  way to get professional medical advice.

There may be times when you are unable or simply unwell to visit the clinic in person. On such occasions, Xpert Online can help you to connect with your doctor online for any medical consultation, treatment follow-up or a second opinion. This way you get the best of both worlds, face to face and online .

Also, why travel when you can consult from home? Avoid traffic and long waiting hours at the clinic for mattes that can be handled online.

All the medical records that are uploaded on the app are stored and protected by Amazon Cloud services. Nobody can access patient data except the patient themselves. Data is never shared with any third party or any expert without your permission. Only the files that you select to share with your doctors are available to them  for viewing. XpertOnline platform is also Health Insurance Portability and Accountability Act (HIPPAA) compliant.

Xpert Online is not a general-purpose app. It’s a Web App, which means it can be used on mobile phones, personal computers and iPads seamlessly, like a web portal, with functionality like an app.  You can upload your medical/dental scans like X-Ray, CBCT etc. and reports, pictures and videos that may be stored on your PC, directly to the app.

Please get in touch with us to set up your own personalized XpertOnline app. Contact us at admin@gizbo.org.

There is a subscription model where you pay a minimum fee on quarterly or annual basis to main your online clinic via XpertOnline. For details, please contact us at admin@gizbo.org.

Yes, you can set your own fee for your patients on the app. XpertOnline does not charge anything except the subscription fee and there is revenue share for your consultations. You can do as many consultation as you want on your virtual clinic.

At the time of onboarding, XpertOnline will provide you with a social media kit that can be used to promote you online clinic. It will contain the following:

  • A clickable PDF that can be circulated on WhatsApp
  • Scannable QR code for your online clinic that can be displayed at your clinic reception
  • Script to add XpertOnline widget to your website
  • Social media friendly link that can be posted on Facebook, Instagram etc.

Apart from these, you will be able to share your app link directly with your patients using the ‘share app’ button in your app. You’ll also be listed on the XpertOnline website.

XpertOnline will provide you a platform to set up your own personalized virtual clinic to connect with your own patients. It will also provide the tools to share your app easily with existing and new patients. Once connected, the doctors will be listed on XpertOnline website. With the help of social media kit you’ll have the tools to grow your care network exponentially.

You have a ‘Help’ icon on the left-hand side menu. You can call or chat with our support team instantly on our dedicated WhatsApp support line for any technical help.

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